Terms
& conditions.

Last updated: October 23, 2026.

These terms explain how shopping with Ever Frames works. They apply to use of this website and purchases made through it, together with the product details and policies shown when you order. Please read them before placing an order and keep your order confirmation for reference.

Our Shipping, Returns & Refunds, and Privacy pages explain delivery, order concerns, and personal information. If you have a question, contact [email protected] before ordering.

You may browse and check out as a guest; creating an account is optional. To place an order, you must be legally able to enter into a purchase agreement, or have a parent or guardian place the order for you.

Provide accurate contact, delivery, and payment information. If you create an account, keep your sign-in details private and tell us promptly if you believe someone has accessed it without permission. Do not send passwords or full payment card details by email.

Product pages describe the available frames, colours, sizes, and layout options. Check the listed measurements carefully: a photo opening, frame size, and overall gallery-wall arrangement can describe different measurements. Contact us if a measurement is unclear before placing your order.

Room photographs and previews help you imagine the finished piece; they are not a substitute for the listed measurements. Screens, lighting, and natural material variations can affect how colours and textures appear. Products must still match their description and any applicable legal quality requirements.

You are responsible for checking each uploaded photo, its orientation and crop, and your final selections. Our FAQs offer guidance on image quality. Unless agreed separately, your order does not include photo retouching or object removal.

You retain ownership of the photos you upload. You give us permission to store, process, crop, print, and share them with service providers only as needed to produce your order, provide previews, arrange fulfilment, and support your purchase, as explained in our Privacy policy.

Only upload images that you own or have permission to reproduce, including any permissions needed from the people depicted. Do not upload unlawful material or content that infringes another person’s rights. We may decline an order that we reasonably believe breaches these requirements and will explain the next steps, including any refund due.

Uploading photos does not give us permission to publish them in marketing or public galleries. We will seek separate permission for that use.

Prices are in Canadian dollars. The checkout summary shows the products, discounts applied, shipping, applicable taxes, and total payable before payment. Delivery charges and taxes depend on the order and shipping address.

Payments are processed through Stripe. Available payment methods are displayed at checkout and may depend on your device and payment provider. An order must be successfully paid before we begin production.

Promo codes are subject to their stated eligibility, expiry, and combination rules. A discount applies only when it appears in the final checkout total. If a code does not apply as expected, contact us before paying.

If a material pricing or product error affects an order, we will contact you to explain it and offer the available options. We will not charge an additional amount or substitute a different product without your agreement. If we cannot fulfil the order and it is cancelled, we will refund the amount paid for the cancelled purchase.

Your order confirmation records your purchase details. Review it and tell us promptly about any mistakes. We may contact you if a photo, address, payment, or product availability issue prevents us from proceeding.

Production and delivery estimates are explained in our Shipping policy. If an issue changes the expected timing, we will explain the available next steps. Nothing in these terms removes cancellation or refund rights that apply by law.

For changes, cancellations, damaged items, or refund requests, follow our Returns & Refunds policy. Contacting us quickly gives us the best chance to help before production or dispatch.

Do not attempt to access another customer’s account or photos, interfere with checkout or site security, introduce malicious code, or use the website for fraud or unlawful activity. We may restrict access where reasonably necessary to protect customers, investigate misuse, or meet a legal obligation.

Our website design, written content, branding, and product imagery belong to us or their respective owners. Purchasing a product does not transfer rights to reproduce these materials commercially. This does not affect ownership of your own uploaded photos or permissions granted separately by a rights holder.

Contact us with the relevant order number and a description of the concern so we can investigate. We are responsible for fulfilling our obligations under your purchase agreement and applicable law. Your responsibilities include providing accurate order details and the necessary permissions for your photos.

We work to keep the website available and accurate, but occasional interruptions or technical errors may occur. If a problem affects an order or payment, contact us before attempting repeated payments so we can help check its status. This statement does not exclude liability or remedies that cannot lawfully be excluded.

These terms are governed by the applicable laws of Ontario and Canada, subject to any mandatory consumer protections that apply where you live. Nothing here limits rights that cannot be waived, or prevents you from contacting a consumer protection authority or using a remedy available under applicable law.

We may update these terms for future website use and orders. The revision date appears at the top of this page. Changes do not retrospectively alter the terms of an existing order unless you agree or the law requires it.

For questions about these terms or your purchase, email [email protected]. Our current business contact details and mailing address are on the Contact page.