EverFrames Help Center.

Yes! Every EverFrame comes fully assembled with either a hanging wire or a sawtooth hanger, so your artwork is ready to display the moment it arrives.

Absolutely. Our smaller frame sizes include a standing option that you can select at checkout—perfect for desks, shelves, or nightstands.

All EverFrames are handcrafted locally in Ontario, Canada. Each piece is built with care by skilled framers who take pride in their craftsmanship and attention to detail.

You’ll find portrait, landscape, and square options in Shop Frames. Available sizes depend on the design and finish; check the product page for the options you can order.

Popular sizes include:

• Small: 5 × 7 inches
• Medium: 8 × 10 and 11 × 14 inches
• Square: 10 × 10, 12 × 12, and 19.75 × 19.75 inches
• Large: 12 × 16, 16 × 20, 19.75 × 27.5, and 24 × 35.75 inches

For single frames, check the product’s Photo size specification for the print dimensions. The outside dimensions include the frame border and may be larger. A mount or mat can overlap the edge of the print, making the visible opening slightly smaller.

Gallery walls list the overall arrangement and the frames included. Collages have several photo openings within one frame. Check each product’s specifications, or ask us if you need an exact outside measurement before ordering.

Measure the clear wall area above your furniture, allowing room around the arrangement. Use the overall dimensions on the gallery wall product page to mark out the layout with removable paper templates before choosing a set. The room photo shows the arrangement; use the measurements to judge how it will fit your own space.

Materials vary by collection. For example, the Rustic Retro range uses polystyrene (PS) moulding with a wood-grain design. A colour or finish name such as walnut, gold, or copper describes its appearance and does not necessarily mean solid wood or metal.

Check the Details and Features on your chosen product for its construction and finish. If a material is not listed, contact us before ordering and we’ll help confirm it.

Many of our frames list a clear plastic front to protect the print. The glazing and any included mount depend on the product, so check its specifications rather than assuming every frame uses glass. If you need a particular front material or mount, ask us about the frame you have in mind.

Our frames are professionally sealed with kraft paper backing to maintain print quality and protection. For this reason, we don’t recommend replacing the photo once your frame has been completed.

We accept all major credit cards, and when ordering through our iPhone app, you can also pay conveniently using Apple Pay.

Yes. Your payments are processed through Stripe, a trusted global payment platform used by major retailers. Stripe encrypts your payment details to ensure your information remains secure.

Learn more at stripe.com.

Your privacy is important to us. EverFrames is committed to protecting your personal information and using it responsibly. You can read our full Privacy Policy for details on how we collect, store, and protect your data.

We’re dedicated to making EverFrames.ca and our mobile app accessible to everyone. Our goal is to ensure that people with disabilities have full and equal access to our products and services.

If you experience accessibility issues or have feedback, please contact us at [email protected].

Yes. Use the original, full-resolution photo from your camera or photo library. Screenshots and copies downloaded from social media or messaging apps may have lost detail. A sharp, well-lit original usually gives you more flexibility when choosing a print size and crop.

The detail in your final crop matters more than file size alone. As a useful target, 300 pixels per inch gives you these image dimensions:

• 5 × 7-inch print: 1,500 × 2,100 pixels
• 8 × 10-inch print: 2,400 × 3,000 pixels
• 11 × 14-inch print: 3,300 × 4,200 pixels

These are guidelines, not a guarantee of sharpness: focus, lighting, and the amount you crop also matter. The frame studio shows an estimated resolution for your selected crop and warns below 150 pixels per inch. If you see a warning, try a larger original, zoom out, or choose a smaller print. Increasing a file’s pixel count cannot restore missing detail.

Upload a JPG/JPEG, PNG, or WebP image up to 30 MB per photo. If your phone saves HEIC images, export a full-quality JPEG first. For a collage or gallery wall, add a photo to each numbered opening and check every preview before adding it to your bag.

Your photo fills its designated opening, so some edges may be cropped when its proportions differ from the print. Use Adjust crop & zoom to position it and review the result before ordering. Keep faces, text, and other important details away from the edges, especially where a mat overlaps the print. Each opening in a collage or gallery wall can be adjusted separately.

If you need to make changes or cancel your order, please contact us as soon as possible at [email protected]. Once your order has entered production, changes may no longer be possible.

Please reach out to [email protected] immediately if you need to update your shipping address. Once your order has shipped, we’re unable to modify delivery details.

We currently don’t offer photo retouching or object removal. You can adjust the crop, zoom, and rotation in the studio before ordering. We use your saved crop to prepare the print; colour and brightness can look slightly different on paper than on a backlit screen.

Please allow 5–7 business days for preparation and dispatch, as outlined in our shipping policy. This covers getting your printed and framed order ready to leave the studio; carrier delivery time is additional. If your order needs a photo revision or customer proof approval, that can extend preparation time.

After dispatch, delivery time depends on your destination and the carrier. The preparation estimate is not a guaranteed arrival date. Follow your tracking link for delivery updates, and allow extra time when ordering for a gift or event.

Please contact us before placing an order if you have a deadline. Include the product, quantity, delivery postal code, and date you need it. We can discuss what is possible, but a rush service or guaranteed arrival date is not automatically included with an order.

Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can monitor your delivery.

At this time, EverFrames ships within Canada only. We plan to expand international shipping options in the near future.

We take great care to ensure each frame is packaged securely. If your order arrives damaged, please contact [email protected] within 7 days of delivery, including photos of the damage, and our team will make it right.