Returns
& refunds.

Last updated: October 23, 2026.

Your photo frames, collage frames, and gallery walls are prepared to your selections. Please check the product dimensions, colour, photos, crop, quantity, and delivery address before placing an order. Our FAQs explain sizes and photo quality, and our team can help if you are unsure.

Personalized items are not eligible for automatic change-of-mind returns. If you no longer want an item or selected the wrong photo, size, or colour, contact us: we will review what is possible for your order. This does not affect remedies for faulty, damaged, misdescribed, or incorrect goods, or other rights provided by law.

Email [email protected] as soon as possible with your order number and requested change or cancellation. We will check the stage of your order and confirm what can be done. Sending a request does not itself confirm a cancellation.

Once printing or framing has begun, a voluntary change or cancellation may no longer be possible. If we confirm cancellation before production, we will refund the amount paid for the cancelled items and any associated shipping and taxes that no longer apply. Any cancellation rights you have under applicable law still apply.

If something arrives damaged, has a production fault, or differs from what you ordered, contact us as soon as you notice the problem. For delivery damage, please try to contact us within 7 days of delivery. Reporting promptly helps us investigate; the seven-day request is not a limit on your legal rights.

• Your order number and the email address used at checkout.
• A description of the issue and which item is affected.
• Clear photos of the item and the affected area.
• For delivery damage, photos of the box and protective packaging, where available.

Keep the item and packaging while we review the issue, where safe to do so. If you cannot provide photos, tell us and we will discuss another way to assess the problem.

We will review the issue and explain the appropriate remedy, which may be a replacement, repair, or refund, taking account of the circumstances and your legal rights. A problem with one item in a set does not automatically require sending the entire set back; we will confirm what is needed.

Please review every photo and crop before checkout. We print the images submitted with your order and do not automatically retouch them. Low-resolution uploads, a crop you approved, or a difference between a backlit screen and a physical print may affect the result.

If your print does not match your confirmed order or you believe there is a printing fault, contact us so we can compare the order details and investigate. These considerations do not exclude responsibility for defective work or your statutory rights.

Contact us before posting a return. We will confirm whether the item needs to come back, the return address, packaging instructions, and the shipping arrangements. Do not send a parcel to an address on a shipping label without checking with us first.

For a confirmed damaged, faulty, or incorrect item, we will arrange or cover reasonable return shipping that we have approved with you, if a return is required. For a discretionary change-of-mind return that we agree to accept, we will explain any customer-paid shipping or deductions before you decide to proceed. Mandatory consumer rights take priority.

Once a refund is approved, we will confirm the amount and what it covers, including any applicable taxes and shipping. Refunds go to the original payment method through our payment provider. We do not require you to accept store credit instead of a refund you are legally entitled to receive.

We will notify you when the refund is issued. Your bank or card provider determines when it appears in your account, so it may not be visible immediately. If it has not arrived within the timeframe given in your refund confirmation, contact us with your order number.

For a partially refunded order or an order with a discount, the refund reflects the amount actually paid for the affected items and the applicable tax adjustment.

This policy describes our process and voluntary return terms. It does not remove or restrict rights or remedies that cannot be waived under applicable consumer protection law, including rights relating to defective goods, misleading descriptions, or qualifying late deliveries. Rights can differ by province or territory.

For independent guidance, see Ontario’s returns, exchanges, and warranties information or contact the consumer protection office in your province or territory.

Email [email protected] or use our contact form. Include your order number so we can find your order. For delivery estimates, tracking, or a missing parcel, see our Shipping policy.