From checkout to your doorstep.
Where we deliver
Last updated: November 10, 2026.
We currently ship within Canada. Each frame is prepared with care in Ontario and packaged for its journey to you. International shipping is not currently available.
If you are unsure whether we can deliver to your address, please contact [email protected] before placing your order.
From your photo to dispatch
Orders are typically produced and shipped within 5–7 business days. This is the time to prepare and dispatch your frame; carrier transit time is additional and varies by destination.
Delivery estimates are a guide, not a guaranteed arrival date. If your frame is for a gift, event, or special occasion, contact us before ordering so we can discuss your timing.
Check your photo, crop, frame selection, and delivery details before completing checkout. We print the photo as it appears in your order preview and do not currently offer photo retouching or object removal.
Shipping costs & checkout
Prices are in Canadian dollars. For orders below CA$100, standard shipping is CA$9.99 within Ontario and CA$14.99 elsewhere in Canada. Standard shipping is free across Canada on orders of CA$100 or more.
The free-shipping threshold is based on the merchandise subtotal after discounts, before gift wrap, taxes, and shipping. Your delivery charge and applicable taxes are shown during checkout before you pay.
For questions about a delivery charge or destination, please contact us before completing your purchase.
Following your order
You can view order and shipment updates in your account. Once tracking has been added, your order shows the carrier and tracking number.
An account is optional. If you checked out as a guest, use your order emails or contact us with your order number for help.
Shipment confirmation emails include tracking details when sent. If you cannot find an update, check your junk folder or contact us with your order number and the email address used at checkout.
Carrier tracking is the best place to check progress after dispatch. If a parcel appears delayed or is marked delivered but cannot be located, contact us so we can help you look into it.
Changes, cancellations & addresses
Need to change or cancel an order? Email [email protected] as soon as possible with your order number and the change you need. Once production has started, changes may no longer be possible.
For an address correction, include the complete updated delivery address. After dispatch, address changes depend on the carrier and may not be possible. We will explain any additional delivery costs before you agree to them.
If your frame arrives damaged
If your frame arrives damaged, please let us know as soon as possible, ideally within 7 days of delivery, so we can investigate promptly. This requested reporting period does not limit your rights under applicable law.
- Your order number and the email used at checkout.
- Clear photos of the damaged frame.
- Photos of the outer box and protective packaging.
- A short description of what happened.
Keep the frame and packaging while we review your message. Please contact us before sending anything back so we can give you the appropriate next steps.
Returns & order concerns
Read our Returns & Refunds policy for personalized orders, cancellations, damaged or incorrect items, return shipping, and how refunds are handled. Contact us before returning an item so we can provide the right instructions.
This page does not limit any rights available to you under applicable consumer protection law.
A helping hand
For delivery, damage, or return questions, email [email protected] or use our contact form. Including your order number helps us find your details and respond to your question.
