Your memories.
Your privacy.

This policy explains how Ever Frames handles personal information on this website. Last updated: November 10, 2026.

When you place an order, create an account, upload a photo, or contact us, we collect the details needed to provide that service. These can include your name, email address, phone number, delivery address, uploaded images, frame selections, order history, and messages to our team.

We also process technical information, such as IP addresses and request logs, to operate the website, troubleshoot problems, and help prevent misuse. You can browse our frame collection without creating an account.

Your uploaded photos let us create your preview, prepare your print, and fulfil your frame order. Our team may access them when preparing an order or helping with a photo or print issue.

Customer uploads are kept in private storage. Access is restricted through your account or guest session and authorized staff access. Uploading a photo does not publish it in a public gallery.

You keep ownership of your photos. We do not use customer uploads in advertising, social media, or public examples without separate permission.

We use your contact and order details to manage purchases, provide order updates, arrange delivery, and respond to you. We do not sell, rent, or trade your personal information. Please upload only images you are entitled to share for printing.

Card payments are handled through Stripe. We do not store your full card number or card security code in our application. We keep payment references and order information so we can manage payment status, support requests, and refunds.

We use service providers for website hosting, photo storage, payment processing, email delivery, and shipping. Information is shared with these providers as needed to perform those services. Stripe explains its handling of information in its privacy policy.

Our website and photo storage are hosted in the United States. Information may also be processed in other countries where our service providers operate and may be subject to the laws of those jurisdictions.

We use cookies to keep you signed in, associate guest photo uploads with your browsing session, and support secure website functions. Your browser also stores your cart and saved-frame selections locally so they can remain available when you return.

We record the referring website or campaign, when available, to understand which channels lead to orders. A first-party cookie retains the most recent identified source for up to 30 days. We save that source, the referring domain, the public landing-page path, and limited campaign labels with an order. This reporting does not store full referral URLs, search queries, or advertising click identifiers. Visits without source information and older orders may be recorded as unknown.

The website also uses Google Tag Manager to manage website tags.

You can clear cookies and local website data through your browser settings. Doing so may sign you out, clear your cart, or remove access to guest uploads. Clearing your browser does not delete information already stored with an order.

We use encrypted connections, private photo storage, account access controls, and two-factor authentication for administrative access. No online service can guarantee complete security.

Information may remain stored after an order is completed for order support, record keeping, and applicable legal obligations. Uploaded photos do not currently have a fixed automatic deletion deadline. To ask about the information we hold or request deletion of a photo, contact our team.

We review deletion requests individually. Some transaction or other records may need to be retained for legal obligations or unresolved order issues; we will explain any limitation that applies to your request.

You can ask to access the personal information we hold about you, correct inaccurate details, or withdraw consent for certain uses, subject to applicable legal or contractual limits. Withdrawing information needed to produce or deliver an order may affect our ability to complete it.

Email [email protected] with your request. We may ask for information to confirm your identity before sharing or changing personal information. Please do not email card details or your password.

For independent information about privacy rights and concerns, visit the Office of the Privacy Commissioner of Canada.

We may revise this policy when our services or information practices change. The updated policy and its revision date will appear here. Where a change requires additional consent, we will seek it.

If you have a privacy question, concern, or request, contact the Ever Frames team at [email protected]. Include your order number if your question relates to a purchase, so we can find the right details.